Refund policy
At The Black Thorn & Ember, every order is thoughtfully curated and carefully prepared. As a small independent bookstore, all sales are currently final.
Returns & Exchanges
At this time, we do not accept returns, exchanges, or cancellations once an order has been placed.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:
hello@theblackthornandember.com
Please include:
• Your order number
• A brief description of the issue
• Photos of the item and packaging, if applicable
We will review each situation individually and, when appropriate, provide a replacement, store credit, or refund.
Non-Returnable Items
All products are considered final sale, including but not limited to:
- Books
- Reader's Fate Collection
- Ember Rose Collection & Limited-Edition Book Boxes
- Candles
- Reading accessories
- Bookish merchandise
- Gift cards
- Digital products
Contact
For questions regarding your order, please contact:
hello@theblackthornandember.com
Thank you for supporting The Black Thorn & Ember, an independent bookstore built for stories that stay with you.