Refund policy

At The Black Thorn & Ember, every order is thoughtfully curated and carefully prepared. As a small independent bookstore, all sales are currently final.

Returns & Exchanges

At this time, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:

hello@theblackthornandember.com

Please include:

Your order number
A brief description of the issue
Photos of the item and packaging, if applicable

We will review each situation individually and, when appropriate, provide a replacement, store credit, or refund.

Undeliverable Packages & Returns to Sender

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery, refusal of delivery, or another delivery issue, we will review the circumstances and contact the customer when appropriate to determine the next steps.

If reshipping is requested, additional shipping charges may apply.

Original shipping charges are not automatically refundable when a package is returned to sender or cannot be delivered. Refunds for undeliverable orders will be reviewed individually, taking into account the circumstances and applicable consumer protection requirements.