Shipping policy

Thank you for shopping with The Black Thorn & Ember. Each order is packed with care and thoughtfully prepared before shipment.

Processing Times

Orders are typically processed within 5–7 business days, unless otherwise noted.

Please allow additional processing time during:

New collection launches
Holidays
Special releases
High-volume periods

Shipping Rates

Shipping costs are calculated at checkout based on order size, weight, and destination.

Promotional free shipping offers apply only when the stated eligibility requirements are met. Any shipping adjustments or complimentary shipping arrangements made directly with a customer will be confirmed separately.

Delivery Estimates

Delivery times may vary depending on carrier delays, weather conditions, holidays, and destination.

Once an order has been shipped, The Black Thorn & Ember cannot guarantee delivery dates or control delays caused by the shipping carrier. We will do our best to assist with tracking and carrier inquiries when issues arise.

Multiple Shipments

Some items in our shop are fulfilled and shipped separately. If your order contains a mix of Signature Collection items, books, Reader's Fate selections, or Reader's Essentials products, you may receive multiple packages and separate tracking numbers.

Items may arrive on different days depending on the fulfillment method and shipping carrier.

Tracking Information

Tracking information will be provided once your order has shipped, when available. Please use the tracking information to monitor your shipment and check for delivery updates.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

The Black Thorn & Ember is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer. If an address issue is identified before shipment, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has shipped.

Undeliverable Packages and Returns to Sender

Packages may be returned to us by the shipping carrier due to an incorrect or incomplete address, unsuccessful delivery, refusal of delivery, or other delivery issues.

If a package is returned to us, we will review the circumstances and contact the customer when appropriate to determine the next steps. Depending on the circumstances, additional shipping charges may apply if the customer requests reshipment.

Original shipping charges are not automatically refundable when a package is returned to sender or cannot be delivered. Any refund or reshipment will be reviewed on a case-by-case basis, taking into account the reason for the return and applicable consumer protection requirements.

Lost or Damaged Packages

If your package appears lost in transit or arrives damaged, please contact us at:

hello@theblackthornandember.com

Please include your order number, tracking information, and any relevant photos or details so we can review the situation and assist you.

Returns and Refunds

Due to the nature of our shop and our curated products, all sales are final unless otherwise required by applicable law or expressly stated in a product listing.

This policy does not prevent customers from contacting us about items that arrive damaged, incorrect, or otherwise do not match their order. Such situations will be reviewed individually.

Shipping charges, including original shipping fees, are not automatically refundable and will be reviewed in accordance with the circumstances and applicable law.